Terms and conditions

ONLINE STORE TERMS AND CONDITIONS

Your trust is extremely important to us. We want you to shop in our online store with confidence and aim to provide clear and straightforward purchasing terms. Please read the terms below. These terms may change, so read them before placing each order. The terms in force at the time of the order apply.

By visiting our website and/or purchasing from us, you use our service (“Service”) and agree to these terms and conditions (“Terms of Service”, “Terms”), including additional terms and policies referred to here or available through hyperlinks. These Terms apply to all website users, including browsers, vendors, customers, merchants and content contributors.

Updated: 2026

1. ORDERING FROM THE ONLINE STORE

Compliance with the terms: By ordering from our online store, you agree to comply with our terms.

Meeting requirements: You must meet the conditions and requirements for placing and correctly delivering an order.

Providing information: You are expected to provide your information fully and truthfully. This may include personal data, a delivery address and payment information. Vuoplug is not responsible if incorrect information prevents you from receiving your order, order or delivery confirmation, or other documents.

Ordering with or without an account: You can order while signed into your account or without registering.

Right to refuse delivery: The online store reserves the right to refuse to fulfil your order and, if necessary, close your user account.

It is important to read and understand these terms before ordering to ensure that you comply with the store's rules and requirements.

1.1 Delivery

Orders are delivered to the PostNord service point nearest to the delivery address you provide. Delivery within Finland usually takes 48 hours, while delivery outside Finland usually takes 5–8 working days.

After placing an order, you will receive a receipt and tracking code by email. We recommend keeping the receipt for future reference.

Vuoplug is not responsible for delivery delays that are independent of the operation of the online store.

1.2 Cancellation and returns

You have 14 days from receipt of the product to return it. Products that have been used cannot be returned. This also applies to pre-owned shoes. You are responsible for return shipping costs.

Contact us by email or Instagram to notify us of a return. Include your order number and, if applicable, the reason for returning the product. We may request additional information and photographs of the shoes.

We take detailed photographs of all pre-owned shoes before dispatch, so we can identify any use. Returned products must be in their original condition and packaging. Ensure that all tags and price labels remain attached and that all parts are returned.

1.3 Refunds

Payment will be refunded within 14 days of receiving the cancellation notice, provided the shoes have been returned during that period. The refund obligation does not cover additional costs such as postage.

1.4 Obvious pricing errors

An incorrectly stated price is not binding on the seller if the error is so obvious that the consumer should have recognised it. For example, if the stated price differs significantly from the actual price or is exceptionally low compared with the general price level, the seller may cancel the sale. In such cases, the seller reserves the right to correct the error and cancel the order.

1.5 Changing an order

To change an order, contact us by email or Instagram. Changes must be made before the product has been dispatched.

1.6 Order restrictions

Only persons aged 15 or over may order from the online store. Customers under 18 may pay only through online payment.

1.6 Unavailable products

The seller may cancel a sale if the ordered product is unavailable. Payments already made will then be refunded.

If an ordered product is unavailable, we will contact you. A product may have sold out even if it still appears on the website. We aim to notify you as soon as possible.

1.7 Authenticity

We only sell products that are 100% authentic and verified.

Every product undergoes a careful authenticity check. We have been checking shoes and clothing for over four years, developing extensive expertise in assessing authenticity.

We spend thousands of euros each year on paid authentication services to ensure authenticity. For clothing, we do not always use authentication services, because authenticity cannot be established from photographs alone. Instead, we inspect clothing ourselves and purchase it from some of Europe's largest and most reliable suppliers. We also purchase a small proportion from private sellers, since customers can sell products to us. These products undergo our own check, paid authentication and a third-party check.

You can shop with confidence knowing that our products are authentic originals and professionally inspected.

1.8 Payment

Accepted payment methods in the Vuoplug online store include online payments, payment cards and mobile payments.

By paying, you accept Checkout Finland's payment terms.

1.9 Walley invoice and instalments

Flexible payment: pay in full or in instalments

Walley Invoice and Account Credit offer flexibility when shopping online, allowing you to receive your order before paying. You can pay the invoice in full or use account credit to spread payments over up to 36 months.

Interest-free invoice payment: safe and straightforward

You receive 45 days of interest-free payment time, allowing you to inspect purchases and return them if necessary before the invoice falls due.

Interest-free payment requires a positive credit decision, which can be requested at checkout. You may apply if you are at least 18 years old and have a Finnish personal identity code and a permanent address in Finland. Your credit information is checked against Bisnode Finland Oy's register.

This payment method can be used for purchases up to €5,000.

After a positive credit decision and confirmation of the purchase, the invoice will be sent by email. To pay in smaller instalments over 1–36 months, you must enter into an account credit agreement with Collector Bank AB after receiving the first invoice by signing in at my.walley.fi. After signing, you receive a credit limit for subsequent purchases under the credit terms.

Under an active credit agreement, you must pay at least the minimum amount shown on each invoice by the due date, but may pay more. Monthly account invoices are emailed until the credit is repaid in full. You can make larger repayments than the amount stated on the invoice.

Credit terms

Invoices and account credit are provided by Collector Bank AB, organisation number 556597-0513, the owner of the Walley trademark. Lilla Bommens Torg 11, Box 11914, SE-404 39. More information: www.collector.fi.

Full terms and information about Walley Invoice and Account Credit:

Vuoplug does not guarantee uninterrupted or error-free operation of the online store and is not responsible for interruptions or problems arising from maintenance. Vuoplug is not liable for damage caused by using the online store, unless mandatory legislation provides otherwise.

2. OTHER TERMS

2.1 Disputes

We aim to resolve disputes through negotiation first.

Finnish law applies to the legal relationship between the online store and the customer. The seller is responsible for product defects under Finnish law.

In disputes, Vuoplug follows decisions of the Finnish Consumer Disputes Board (www.kuluttajariita.fi) or corresponding European authorities (http://ec.europa.eu/odr). If negotiations do not produce a mutually satisfactory solution, disputes will be resolved by the competent court.

2.2 Force majeure

We are not responsible for failure or delay in fulfilling contractual obligations caused by events beyond our control, known as force majeure. These are events that could not have been foreseen when the contract was made, such as strikes, lockouts, external labour disputes, staff illness, storms, other natural disasters, power failures, postal or road transport disruptions, or failures of public or private information networks.

Either party, the buyer or the seller, may cancel the contract if force majeure affects it for more than 30 days.

2.3 Customer communications

By accepting these terms and placing an order, you agree to receive customer service messages relating to your purchase.

From time to time, we reward customers with special offers and benefits. These messages are sent only to customers who have consented to marketing. If you opt out of marketing messages, we will not send messages about possible customer benefits or offers.

2.4 Intellectual property

Website content, including images, text, product information, trademarks, videos, logos and tables, is protected by copyright and other intellectual property rights belonging to Vuoplug and/or its partners. Unauthorised use or copying is prohibited. Finnish law applies to disputes concerning intellectual property rights.

2.5 Personal data

Submission of personal data through the store is governed by our privacy policy. Read more at our privacy notice.

3. PRIVACY AND COOKIES

Our cookie policy

We use cookies to improve the experience of using our website. Clicking “Accept cookies” means you consent to their use. Cookies make the website easy, fast and user-friendly to use and also support business development. If you do not accept these cookies, we cannot monitor website performance and improve it.

Only the server that sent a cookie can subsequently read and use it. Cookies do not harm your device or files and cannot be used to run programs or spread malware. Cookies alone cannot identify a user.

Cookies are divided into essential cookies, functional cookies, product development and business reporting, advertising reporting, and advertising targeting. Essential cookies cannot be blocked and relate to security and basic website functions. Essential cookies do not contain identifiable personal data.

You can block or restrict non-essential cookies and delete stored cookies through your browser settings.

We reserve the right to update our cookie policy as services develop or mandatory legislation changes.

Our customer service team is happy to answer questions and requests about personal data and its use.

Vuo Commerce Oy
3396903-7
info@vuoplug.fi

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